REFUND POLICY
How to Request a Return (Change of Mind)
If you are not satisfied with your product or have simply changed your mind about your purchase, you may request a return within 7 days from the date your order was delivered to your address.
Please send an email to contato@v34.com.br, including your full name and order number.
You will receive your refund within 30 days from the date we receive the returned products.
The amount will be refunded using the same payment method you selected when making your purchase in our online store.
There will be no additional cost for you to receive the refund.
How to Request a Return for Defective Products
In accordance with Brazilian consumer law, if the product has a manufacturing defect, you have the right to request a return within 30 days from the date your order was delivered to your address.
Please send an email to contato@v34.com.br, including your full name, order number, and a description of the manufacturing defect (with photos or videos, if possible).
We will review your case within 30 days from the date we receive the returned products.
The amount will be refunded using the same payment method you selected when making your purchase in our online store.
There will be no additional cost for you to receive the refund.
How to Return the Products
According to the Consumer Protection Code, the return shipping costs for products returned due to a change of mind or manufacturing defect will be covered by our store through a reverse logistics process.
You will receive a shipping authorization code via email after your return request is approved.
You must then take the product to a Correios (Brazilian Postal Service) branch for shipment.
Please note that we do not cover packaging costs. We recommend using the original packaging (if it is still in good condition) or another suitable box that can properly protect the items during transport.
Return Address:
Espírito Santo, Brazil
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
📩 contato@v34.com.br